The main aim of this new publication is to guide journalists on how to incorporate user-generated content (UGC) in news coverage ethically and successfully. Case studies on how news stories such as the Madaya crisis or a Dubai hotel fire were verified, and how post-Arab Spring news platforms bought into social media, are combined with best practices and tools to monitor social media, and verify images and video.

Also, the publication discusses the essential ethical considerations that a journalist should always take into account when dealing with UGC.